SimpleCDN is horrible

I’m having a lot of troubles with my SimpleCDN account, it just doesn’t work as it should and their support is the slowest I’ve ever known.

Timeline:
30 Oct 2009 4:08 AM – Ticket opened
30 Oct 2009 5:24 AM – Answer received
30 Oct 2009 5:28 AM – Subdomains provided
04 Nov 2009 3:19 AM – Asking how long it takes
05 Nov 2009 11:49 AM – Asking how long it takes
13 Nov 2009 6:04 AM – Asking how long it takes
13 Nov 2009 11:39 AM – Finally a reply, telling me that the subdomains should be changed
22 Nov 2009 8:24 AM – Confirmed the subdomains (they didn’t notify me of a ticket reply over e-mail, hence the delay)
28 Nov 2009 7:37 PM – Asking how long it takes
03 Dec 2009 7:22 PM – Asking how long it takes
03 Dec 2009 11:48 PM – Finally, it has been set up! (after > 1 month)
07 Dec 2009 3:18 AM – Problem reported

After some discussion (dozens of friends reported simplecdn being slower), I found the mistake (headers were not like i requested).

14 Dec 2009 2:39 AM – Problem found and reported
21 Dec 2009 6:56 AM – Asking how long it takes.

Basically, their performance is horrible and their support takes weeks to answer. We all know PayPal won’t care since it’s intangible, so what should I do?
I just want a refund and to go far, FAR away from this company.

Edit: Here is a log of the ticket.